Improving Communication in Scrum Teams
This addresses communication gaps for Scrum teams, but it is incremental as it builds on existing meeting practices with a new tool.
The paper tackled the problem of information loss in Scrum teams when members miss Daily Scrum meetings, by introducing a Twitter-like tool that encourages sharing updates, and observed improved communication in industrial practice.
Communication in teams is an important but difficult issue. In a Scrum development process, we use the Daily Scrum meetings to inform others about important problems, news and events in the project. When persons are absent due to holiday, illness or travel, they miss relevant information because there is no document that protocols the content of these meetings. We present a concept and a Twitter-like tool that improves communication in a Scrum development process. We take advantage out of the observation that many people do not like to create documentation but they do like to share what they did. We used the tool in industrial practice and observed an improvement in communication.