Modelling collaborative services: The COSEMO model
This work addresses the problem of designing and innovating collaborative services for businesses in competitive environments, though it appears incremental in nature.
The paper tackles the lack of a strong foundation for service modelling in collaborative contexts by proposing the COSEMO model, which addresses issues like collaboration levels and data sharing, and applies it to healthcare services as an example.
Despite the dominance of the service sector in the last decades, there is still a need for a strong foundation on service design and innovation. Little attention has paid on service modelling, particularly in the collaboration context. Collaboration is considered as one of solutions for surviving or sustaining the business in the high competitive atmosphere. Collaborative services require various service providers working together according to agreements between them, along with service consumers, in order to co-produce services. In this paper, we address crucial issues in collaborative services such as collaboration levels, sharing data and processes due to business inter-dependencies between service stakeholders. Afterward, we propose a model for Collaborative Service Modelling, which is able to cover identified issues. We also apply our proposed model to modelling an example of healthcare services in order to illustrate the relevance of our modelling approach to the matter in hand.