Chatbots as Conversational Recommender Systems in Urban Contexts
arXiv:1706.10076v221 citations
Originality Synthesis-oriented
AI Analysis
This addresses urban governance challenges by enhancing communication tools, but it is incremental as it builds on existing chatbot and recommender system concepts.
The paper proposes using chatbots as conversational recommender systems to improve citizen-policymaker interactions in urban settings, based on insights from a co-design session with over 60 participants.
In this paper, we outline the vision of chatbots that facilitate the interaction between citizens and policy-makers at the city scale. We report the results of a co-design session attended by more than 60 participants. We give an outlook of how some challenges associated with such chatbot systems could be addressed in the future.