The Dutch's Real World Financial Institute: Introducing Quantum-Like Bayesian Networks as an Alternative Model to deal with Uncertainty
This work addresses uncertainty in business process modeling for financial institutions, representing an incremental step by applying quantum-like methods to a specific domain.
The study tackled the problem of incomplete event logs in financial loan applications by modeling a real-world dataset from a Dutch bank, finding that quantum-like Bayesian networks reduced inference error compared to classical models under high uncertainty.
In this work, we analyse and model a real life financial loan application belonging to a sample bank in the Netherlands. The log is robust in terms of data, containing a total of 262 200 event logs, belonging to 13 087 different credit applications. The dataset is heterogeneous and consists of a mixture of computer generated automatic processes and manual human tasks. The goal is to work out a decision model, which represents the underlying tasks that make up the loan application service, and to assess potential areas of improvement of the institution's internal processes. To this end we study the impact of incomplete event logs for the extraction and analysis of business processes. It is quite common that event logs are incomplete with several amounts of missing information (for instance, workers forget to register their tasks). Absence of data is translated into a drastic decrease of precision and compromises the decision models, leading to biased and unrepresentative results. We investigate how classical probabilistic models are affected by incomplete event logs and we explore quantum-like probabilistic inferences as an alternative mathematical model to classical probability. This work represents a first step towards systematic investigation of the impact of quantum interference in a real life large scale decision scenario. The results obtained in this study indicate that, under high levels of uncertainty, the quantum-like models generate quantum interference terms, which allow an additional non-linear parameterisation of the data. Experimental results attest the efficiency of the quantum-like Bayesian networks, since the application of interference terms is able to reduce the error percentage of inferences performed over quantum-like models when compared to inferences produced by classical models.