Modelling Domain Relationships for Transfer Learning on Retrieval-based Question Answering Systems in E-commerce
This work addresses the problem of adapting knowledge from resource-rich to resource-poor domains for retrieval-based question answering in e-commerce, with incremental improvements over existing methods.
The paper tackles transfer learning for paraphrase identification and natural language inference by proposing a framework that learns shared representations and domain relationships, showing significant performance improvements and deployment in an e-commerce chatbot system.
In this paper, we study transfer learning for the PI and NLI problems, aiming to propose a general framework, which can effectively and efficiently adapt the shared knowledge learned from a resource-rich source domain to a resource- poor target domain. Specifically, since most existing transfer learning methods only focus on learning a shared feature space across domains while ignoring the relationship between the source and target domains, we propose to simultaneously learn shared representations and domain relationships in a unified framework. Furthermore, we propose an efficient and effective hybrid model by combining a sentence encoding- based method and a sentence interaction-based method as our base model. Extensive experiments on both paraphrase identification and natural language inference demonstrate that our base model is efficient and has promising performance compared to the competing models, and our transfer learning method can help to significantly boost the performance. Further analysis shows that the inter-domain and intra-domain relationship captured by our model are insightful. Last but not least, we deploy our transfer learning model for PI into our online chatbot system, which can bring in significant improvements over our existing system. Finally, we launch our new system on the chatbot platform Eva in our E-commerce site AliExpress.