Laying the Groundwork for a Worker-Centric Peer Economy
This research addresses the problem of worker exploitation and lack of autonomy in gig economy markets, offering design guidance for system developers, though it is incremental as it builds on existing critiques without introducing a new technological solution.
The study explored the viability of a worker-centric peer economy to address issues in the gig economy, identifying seven key design considerations such as constructive feedback and fair work assignment for improving labor markets.
The "gig economy" has transformed the ways in which people work, but in many ways these markets stifle the growth of workers and the autonomy and protections that workers have grown to expect. We explored the viability of a "worker centric peer economy"--a system wherein workers benefit as well as consumers-- and conducted ethnographic field work across fields ranging from domestic labor to home health care. We discovered seven facets that system designers ought to consider when designing a labor market for "gig workers," consisting principally of the following: constructive feedback, assigning work fairly, managing customer expectations, protecting vulnerable workers, reconciling worker identities, assessing worker qualifications, & communicating worker quality. We discuss these considerations and provide guidance toward the design of a mutually beneficial market for gig workers.