Studying Preferences and Concerns about Information Disclosure in Email Notifications
This addresses privacy concerns for users of email notifications in shared environments, though it is incremental as it builds on existing notification and privacy research.
The study quantified accidental information disclosure risks in email notifications, finding that for 53% of people, at least 1 in 10 notifications pose such a risk, and explored machine learning to predict comfort levels for designing context-aware systems.
The proliferation of network-connected devices and applications has resulted in people receiving dozens, or hundreds, of notifications per day. When people are in the presence of others, each notification poses some risk of accidental information disclosure; onlookers may see notifications appear above the lock screen of a mobile phone, on the periphery of a desktop or laptop display, or projected onscreen during a presentation. In this paper, we quantify the prevalence of these accidental disclosures in the context of email notifications, and we study people's relevant preferences and concerns. Our results are compiled from an exploratory retrospective survey of 131 respondents, and a separate contextual-labeling study in which 169 participants labeled 1,040 meeting-email pairs. We find that, for 53% of people, at least 1 in 10 email notifications poses an information disclosure risk. We also find that the real or perceived severity of these risks depend both on user characteristics and attributes of the meeting or email (e.g. the number of recipients or attendees). We conclude by exploring machine learning algorithms to predict people's comfort levels given an email notification and a context, then we present implications for the design of future contextually-relevant notification systems.