Studying Confirmation Bias in Hashtag Usage on Twitter
It addresses the problem of information polarization for social media users, but the study is incremental as it applies existing concepts to hashtag usage without introducing new methods.
This paper investigates confirmation bias and filter bubble effects on Twitter by analyzing hashtag reuse, finding that heavy reliance on popular hashtags within personal networks can lead to users being exposed only to content that aligns with their preferences, such as in political contexts like pro- or contra-Trump hashtags.
The micro-blogging platform Twitter allows its nearly 320 million monthly active users to build a network of follower connections to other Twitter users (i.e., followees) in order to subscribe to content posted by these users. With this feature, Twitter has become one of the most popular social networks on the Web and was also the first platform that offered the concept of hashtags. Hashtags are freely-chosen keywords, which start with the hash character, to annotate, categorize and contextualize Twitter posts (i.e., tweets). Although hashtags are widely accepted and used by the Twitter community, the heavy reuse of hashtags that are popular in the personal Twitter networks (i.e., own hashtags and hashtags used by followees) can lead to filter bubble effects and thus, to situations, in which only content associated with these hashtags are presented to the user. These filter bubble effects are also highly associated with the concept of confirmation bias, which is the tendency to favor and reuse information that confirms personal preferences. One example would be a Twitter user who is interested in political tweets of US president Donald Trump. Depending on the hashtags used, the user could either be stuck in a pro-Trump (e.g., #MAGA) or contra-Trump (e.g., #fakepresident) filter bubble. Therefore, the goal of this paper is to study confirmation bias and filter bubble effects in hashtag usage on Twitter by treating the reuse of hashtags as a phenomenon that fosters confirmation bias.