HCDec 10, 2018
Investigating Key User Experiencing Engineering Aspects in Software-as-a-Service Service Delivery Model
arXiv:1812.03660v1
Originality Synthesis-oriented
AI Analysis
This addresses user experience problems for SaaS users and experts, but appears incremental as it focuses on known issues without novel solutions.
The paper investigates user experience challenges in Software-as-a-Service (SaaS) delivery models, but does not report specific results or numbers.
Software as a Service (SaaS) is well established as an effective model for the development, deployment and customization of software. As it continues to gain more momentum in the IT industry, many user experience challenges and issues are being reported by the experts and end users.