Do users talk about the software in my product? Analyzing user reviews on IoT products
This addresses the gap in analyzing software information in IoT product reviews for requirement engineers, though it is incremental as it extends existing methods from software applications to embedded systems.
The study analyzed 7,198 review sentences from six IoT products to determine if user reviews contain software-related information, finding that a sufficient quantity exists and that supervised machine learning techniques like SVMs and CNNs can classify this information with high precision and recall.
Consumer product reviews are an invaluable source of data because they contain a wide range of information that could help requirement engineers to meet user needs. Recent studies have shown that tweets about software applications and reviews on App Stores contain useful information, which enable a more responsive software requirements elicitation. However, all of these studies' subjects are merely software applications. Information on system software, such as embedded software, operating systems, and firmware, are overlooked, unless reviews of a product using them are investigated. Challenges in investigating these reviews could come from the fact that there is a huge volume of data available, as well as the fact that reviews of such products are diverse in nature, meaning that they may contain information mostly on hardware components or broadly on the product as a whole. Motivated by these observations, we conduct an exploratory study using a dataset of 7198 review sentences from 6 Internet of Things (IoT) products. Our qualitative analysis demonstrates that a sufficient quantity of software related information exists in these reviews. In addition, we investigate the performance of two supervised machine learning techniques (Support Vector Machines and Convolutional Neural Networks) for classification of information contained in the reviews. Our results suggest that, with a certain setup, these two techniques can be used to classify the information automatically with high precision and recall.