Designing for Health Chatbots
This work addresses design problems for developers and researchers creating health chatbots, but it is incremental as it synthesizes existing research rather than introducing new methods.
The paper tackles the challenges of designing health chatbots by conducting a systematic literature review to identify UX design principles and interaction patterns for conversational user interfaces in health contexts, resulting in a survey of major studies and informed guidelines.
Building conversational agents have many technical, design and linguistic challenges. Other more complex elements include using emotionally intelligent conversational agent to build trust with the individuals. In this chapter, we introduce the nature of conversational user interfaces (CUIs) for health and describe UX design principles informed by a systematic literature review of relevant research works. We analyze scientific literature in conversational interfaces and chatterbots, providing a survey of major studies and describing UX design principles and interaction patterns.