Group-centered framework towards a positive design of digital collaboration in global settings
This work addresses the problem of promoting well-being and engagement in collaborative systems for global teams, but it appears incremental as it builds on existing theories without introducing a new paradigm.
The paper tackled the challenge of designing digital collaboration systems for globally distributed groups by integrating field theory and collaboration personas with well-being determinants to develop a group-centered framework, resulting in a conceptual framework and system values for evaluation.
Globally distributed groups require collaborative systems to support their work. Besides being able to support the teamwork, these systems also should promote well-being and maximize the human potential that leads to an engaging system and joyful experience. Designing such system is a significant challenge and requires a thorough understanding of group work. We used the field theory as a lens to view the essential aspects of group motivation and then utilized collaboration personas to analyze the elements of group work. We integrated well-being determinants as engagement factors to develop a group-centered framework for digital collaboration in a global setting. Based on the outcomes, we proposed a conceptual framework to design an engaging collaborative system and recommend system values that can be used to evaluate the system further