Using Entity Relations for Opinion Mining of Vietnamese Comments
This addresses the problem of analyzing customer sentiment for e-commerce businesses in Vietnam, though it appears incremental as it applies existing opinion mining concepts to a specific language and domain.
The paper tackles opinion mining of Vietnamese customer reviews on e-commerce products by proposing novel techniques to extract opinions based on emotional levels and product features, resulting in identifying customer favorites and dislikes for products like mobiles and laptops.
In this paper, we propose several novel techniques to extract and mining opinions of Vietnamese reviews of customers about a number of products traded on e-commerce in Vietnam. The assessment is based on the emotional level of customers on a specific product such as mobile and laptop. We exploit the features of the products because they are much interested by customers and have many products in the Vietnam e-commerce market. Thence, it can be known the favorites and dislikes of customers about exploited products.