Technical Health Check For Cloud Service Providers
This work addresses the need for proactive and objective health checks in IT service management for cloud providers, though it appears incremental as it adapts existing monitoring concepts to this specific domain.
The paper tackles the problem of assessing IT infrastructure health by proposing a real-time monitoring system for cloud providers, which uses operational data to depict current health, addressing the reactive and subjective nature of traditional methods like site visits and surveys.
Understanding the overall health of an IT Infrastructure is a key part of IT Service Management. Traditional approach to perform technical health check is by visiting customer's physical site and rigorously examining the IT infrastructure with Subject Matter Experts. Alternatively, periodic surveys are sent to Technical Architects who are responsible for the managed IT infrastructure. In essence, both site visits and surveys suffer from reactive nature, and subjective assessment. In this paper, we present technical health check for cloud providers, that monitors, assesses operational data and depicts the current health of an IT infrastructure in real time. We also discuss challenges and opportunities of technical health check in Hybrid Cloud Environment.