CMU GetGoing: An Understandable and Memorable Dialog System for Seniors
This addresses the accessibility gap for seniors in voice-based technology, though it is incremental as it applies existing dialog system methods to a specific demographic.
The paper tackled the problem of voice-based technologies not being tailored to seniors by developing CMU GetGoing, a trip planning dialog system designed for senior users, and a user study showed that senior-tailored features significantly improved comprehension and retention of information.
Voice-based technologies are typically developed for the average user, and thus generally not tailored to the specific needs of any subgroup of the population, like seniors. This paper presents CMU GetGoing, an accessible trip planning dialog system designed for senior users. The GetGoing system design is described in detail, with particular attention to the senior-tailored features. A user study is presented, demonstrating that the senior-tailored features significantly improve comprehension and retention of information.