Requirements Intelligence with OpenReq Analytics
This addresses the problem of managing overwhelming user feedback for software vendors, though it appears incremental as it builds on existing research about feedback value.
The paper tackles the challenge of manually analyzing large volumes of user feedback from social media and app stores by presenting OpenReq Analytics, a service that automates the collection, processing, analysis, and visualization of this feedback for software development teams.
With the rise of social media like Twitter and distribution platforms like app stores, users have various ways to express their opinions about software products. Popular software vendors get user feedback thousandfold per day. Research has shown that such feedback contains valuable information for software development teams. However, a manual analysis of user feedback is cumbersome and hard to manage. We present OpenReq Analytics, a software requirements intelligence service, that collects, processes, analyzes, and visualizes user feedback.