A Vietnamese Text-Based Conversational Agent
This addresses the need for improved user assistance in Vietnamese-specific domains, but it is incremental as it builds on existing conversational agent methods.
The paper tackles the problem of handling unanswered queries in a Vietnamese question-answering system by introducing a conversational agent that interacts with users to provide answers, achieving positive feedback in a study on university academic regulations.
This paper introduces a Vietnamese text-based conversational agent architecture on specific knowledge domain which is integrated in a question answering system. When the question answering system fails to provide answers to users' input, our conversational agent can step in to interact with users to provide answers to users. Experimental results are promising where our Vietnamese text-based conversational agent achieves positive feedback in a study conducted in the university academic regulation domain.