Knowledge-Enhanced Attentive Learning for Answer Selection in Community Question Answering Systems
This work addresses the problem of improving answer quality in CQA systems for users and platforms, though it is incremental by building on prior methods that incorporate community information.
The paper tackles answer selection in community question answering by proposing a model that integrates answerer expertise and authority with domain knowledge and attention mechanisms, achieving superior performance on both vertical and general CQA sites.
In the community question answering (CQA) system, the answer selection task aims to identify the best answer for a specific question, and thus is playing a key role in enhancing the service quality through recommending appropriate answers for new questions. Recent advances in CQA answer selection focus on enhancing the performance by incorporating the community information, particularly the expertise (previous answers) and authority (position in the social network) of an answerer. However, existing approaches for incorporating such information are limited in (a) only considering either the expertise or the authority, but not both; (b) ignoring the domain knowledge to differentiate topics of previous answers; and (c) simply using the authority information to adjust the similarity score, instead of fully utilizing it in the process of measuring the similarity between segments of the question and the answer. We propose the Knowledge-enhanced Attentive Answer Selection (KAAS) model, which enhances the performance through (a) considering both the expertise and the authority of the answerer; (b) utilizing the human-labeled tags, the taxonomy of the tags, and the votes as the domain knowledge to infer the expertise of the answer; (c) using matrix decomposition of the social network (formed by following-relationship) to infer the authority of the answerer and incorporating such information in the process of evaluating the similarity between segments. Besides, for vertical community, we incorporate an external knowledge graph to capture more professional information for vertical CQA systems. Then we adopt the attention mechanism to integrate the analysis of the text of questions and answers and the aforementioned community information. Experiments with both vertical and general CQA sites demonstrate the superior performance of the proposed KAAS model.