AvgOut: A Simple Output-Probability Measure to Eliminate Dull Responses
This work addresses the issue of dull responses in dialogue systems for users seeking more engaging interactions, though it is incremental as it builds on existing methods with novel adaptations.
The paper tackled the problem of dialogue models generating safe, uninformative responses by introducing AvgOut, a simple metric to measure output probability distributions, and proposed three models (MinAvgOut, Label Fine-Tuning, and RL) that significantly improved diversity and relevance over base models, with results comparable to or better than competitive baselines.
Many sequence-to-sequence dialogue models tend to generate safe, uninformative responses. There have been various useful efforts on trying to eliminate them. However, these approaches either improve decoding algorithms during inference, rely on hand-crafted features, or employ complex models. In our work, we build dialogue models that are dynamically aware of what utterances or tokens are dull without any feature-engineering. Specifically, we start with a simple yet effective automatic metric, AvgOut, which calculates the average output probability distribution of all time steps on the decoder side during training. This metric directly estimates which tokens are more likely to be generated, thus making it a faithful evaluation of the model diversity (i.e., for diverse models, the token probabilities should be more evenly distributed rather than peaked at a few dull tokens). We then leverage this novel metric to propose three models that promote diversity without losing relevance. The first model, MinAvgOut, directly maximizes the diversity score through the output distributions of each batch; the second model, Label Fine-Tuning (LFT), prepends to the source sequence a label continuously scaled by the diversity score to control the diversity level; the third model, RL, adopts Reinforcement Learning and treats the diversity score as a reward signal. Moreover, we experiment with a hybrid model by combining the loss terms of MinAvgOut and RL. All four models outperform their base LSTM-RNN model on both diversity and relevance by a large margin, and are comparable to or better than competitive baselines (also verified via human evaluation). Moreover, our approaches are orthogonal to the base model, making them applicable as an add-on to other emerging better dialogue models in the future.