Understanding and Designing Automation with Peoples' Wellbeing in Mind
This addresses the problem of potential negative impacts on human wellbeing from automation in daily life, offering incremental insights for designers and users.
The paper investigates the experiential costs of everyday automation and proposes design strategies to reconcile these costs with the benefits of automation, based on a series of four studies.
Nowadays, automation not only dominates industry but becomes more and more a part of our private, everyday lives. Following the notion of increased convenience and more time for the "important things in life", automation relieves us from many daily household chores - robots vacuum floors and automated coffeemakers produce supposedly barista-quality coffee on the press of a button. In many cases these offers are embraced by people without further questioning. Of course, automation frees us from many unloved activities, but we may also lose something by delegating more and more everyday activities to automation. In a series of four studies, we explored the experiential costs of everyday automation and strategies of how to design technology to reconcile experience with the advantages of ever more powerful automation.