QnAMaker: Data to Bot in 2 Minutes
This addresses the need for products and services to deploy bots efficiently to handle frequent user questions, though it appears incremental as an existing service implementation.
The paper tackles the problem of creating conversational bots from semi-structured data like FAQ pages and manuals, demonstrating QnAMaker, a service that reduces human support traffic by enabling quick bot creation.
Having a bot for seamless conversations is a much-desired feature that products and services today seek for their websites and mobile apps. These bots help reduce traffic received by human support significantly by handling frequent and directly answerable known questions. Many such services have huge reference documents such as FAQ pages, which makes it hard for users to browse through this data. A conversation layer over such raw data can lower traffic to human support by a great margin. We demonstrate QnAMaker, a service that creates a conversational layer over semi-structured data such as FAQ pages, product manuals, and support documents. QnAMaker is the popular choice for Extraction and Question-Answering as a service and is used by over 15,000 bots in production. It is also used by search interfaces and not just bots.