The World is Not Binary: Learning to Rank with Grayscale Data for Dialogue Response Selection
This work addresses the problem of improving retrieval-based conversation systems for developers and researchers by providing a more fine-grained ranking method, though it is incremental as it builds on existing models.
The paper tackles the sub-optimal binary classification approach in dialogue response selection by automatically constructing grayscale data using off-the-shelf models, resulting in significant and consistent performance improvements across three benchmark datasets and four state-of-the-art matching models.
Response selection plays a vital role in building retrieval-based conversation systems. Despite that response selection is naturally a learning-to-rank problem, most prior works take a point-wise view and train binary classifiers for this task: each response candidate is labeled either relevant (one) or irrelevant (zero). On the one hand, this formalization can be sub-optimal due to its ignorance of the diversity of response quality. On the other hand, annotating grayscale data for learning-to-rank can be prohibitively expensive and challenging. In this work, we show that grayscale data can be automatically constructed without human effort. Our method employs off-the-shelf response retrieval models and response generation models as automatic grayscale data generators. With the constructed grayscale data, we propose multi-level ranking objectives for training, which can (1) teach a matching model to capture more fine-grained context-response relevance difference and (2) reduce the train-test discrepancy in terms of distractor strength. Our method is simple, effective, and universal. Experiments on three benchmark datasets and four state-of-the-art matching models show that the proposed approach brings significant and consistent performance improvements.