Keywords Extraction and Sentiment Analysis using Automatic Speech Recognition
This is an incremental application of existing ASR and sentiment analysis methods to process speech data for business insights.
The paper tackles the problem of extracting keywords and performing sentiment analysis from speech by using Automatic Speech Recognition (ASR) to convert speech to text, and then analyzing the text for polarity and keywords, but it does not report any specific results or numbers.
Automatic Speech Recognition (ASR) is the interdisciplinary subfield of computational linguistics that develops methodologies and technologies that enables the recognition and translation of spoken language into text by computers. It incorporates knowledge and research in linguistics, computer science, and electrical engineering fields. Sentiment analysis is contextual mining of text which identifies and extracts subjective information in the source material and helping a business to understand the social sentiment of their brand, product or service while monitoring online conversations. According to the speech structure, three models are used in speech recognition to do the match: Acoustic Model, Phonetic Dictionary and Language Model. Any speech recognition program is evaluated using two factors: Accuracy (percentage error in converting spoken words to digital data) and Speed (the extent to which the program can keep up with a human speaker). For the purpose of converting speech to text (STT), we will be studying the following open source toolkits: CMU Sphinx and Kaldi. The toolkits use Mel-Frequency Cepstral Coefficients (MFCC) and I-vector for feature extraction. CMU Sphinx has been used with pre-trained Hidden Markov Models (HMM) and Gaussian Mixture Models (GMM), while Kaldi is used with pre-trained Neural Networks (NNET) as acoustic models. The n-gram language models contain the phonemes or pdf-ids for generating the most probable hypothesis (transcription) in the form of a lattice. The speech dataset is stored in the form of .raw or .wav file and is transcribed in .txt file. The system then tries to identify opinions within the text, and extract the following attributes: Polarity (if the speaker expresses a positive or negative opinion) and Keywords (the thing that is being talked about).