Template Guided Text Generation for Task-Oriented Dialogue
This work addresses the challenge of scalable and efficient text generation for virtual assistants, though it is incremental in combining templates with pre-trained models.
The paper tackles the problem of generating natural language utterances for task-oriented dialogue across many APIs, proposing a template-guided method that improves over baselines in robustness and sample efficiency.
Virtual assistants such as Google Assistant, Amazon Alexa, and Apple Siri enable users to interact with a large number of services and APIs on the web using natural language. In this work, we investigate two methods for Natural Language Generation (NLG) using a single domain-independent model across a large number of APIs. First, we propose a schema-guided approach which conditions the generation on a schema describing the API in natural language. Our second method investigates the use of a small number of templates, growing linearly in number of slots, to convey the semantics of the API. To generate utterances for an arbitrary slot combination, a few simple templates are first concatenated to give a semantically correct, but possibly incoherent and ungrammatical utterance. A pre-trained language model is subsequently employed to rewrite it into coherent, natural sounding text. Through automatic metrics and human evaluation, we show that our method improves over strong baselines, is robust to out-of-domain inputs and shows improved sample efficiency.