Improving Query Safety at Pinterest
This work addresses the challenge of query safety for users of platforms like Pinterest, though it is incremental as it builds on existing query-set expansion techniques.
The paper tackled the problem of identifying unsafe queries in search engines to protect users from inappropriate suggestions, achieving a 90% reduction in unsafe query suggestions at Pinterest by expanding a small seed set into thousands of related queries with over 99% precision.
Query recommendations in search engines is a double edged sword, with undeniable benefits but potential of harm. Identifying unsafe queries is necessary to protect users from inappropriate query suggestions. However, identifying these is non-trivial because of the linguistic diversity resulting from large vocabularies, social-group-specific slang and typos, and because the inappropriateness of a term depends on the context. Here we formulate the problem as query-set expansion, where we are given a small and potentially biased seed set and the aim is to identify a diverse set of semantically related queries. We present PinSets, a system for query-set expansion, which applies a simple yet powerful mechanism to search user sessions, expanding a tiny seed set into thousands of related queries at nearly perfect precision, deep into the tail, along with explanations that are easy to interpret. PinSets owes its high quality expansion to using a hybrid of textual and behavioral techniques (i.e., treating queries both as compositional and as black boxes). Experiments show that, for the domain of drugs-related queries, PinSets expands 20 seed queries into 15,670 positive training examples at over 99\% precision. The generated expansions have diverse vocabulary and correctly handles words with ambiguous safety. PinSets decreased unsafe query suggestions at Pinterest by 90\%.