Sentiment Analysis on Customer Responses
This is an incremental application of existing sentiment analysis methods to new data on smartphone reviews, with no clear problem statement for a specific audience.
The paper tackled sentiment analysis on customer feedback by analyzing Amazon product reviews for smartphones, categorizing them into positive, negative, and neutral sentiments, but did not report specific numerical results.
Sentiment analysis is one of the fastest spreading research areas in computer science, making it challenging to keep track of all the activities in the area. We present a customer feedback reviews on product, where we utilize opinion mining, text mining and sentiments, which has affected the surrounded world by changing their opinion on a specific product. Data used in this study are online product reviews collected from Amazon.com. We performed a comparative sentiment analysis of retrieved reviews. This research paper provides you with sentimental analysis of various smart phone opinions on smart phones dividing them Positive, Negative and Neutral Behaviour.