Face-work for Human-Agent Joint Decision-Making
This addresses trust issues in human-agent collaboration, but appears incremental as it applies an existing social concept to a new context.
The paper tackles the problem of integrating face-work, a trust-building social ritual, into a decision-making agent for human-agent collaboration, and presents a simulated robot arm for evaluation.
We propose a method to integrate face-work, a common social ritual related to trust, into a decision-making agent that works collaboratively with a human. Face-work is a set of trust-building behaviors designed to "save face" or prevent others from "losing face." This paper describes the design of a decision-making process that explicitly considers face-work as part of its action selection. We also present a simulated robot arm deployed in an online environment that can be used to evaluate the proposed method.