An ontology-based chatbot for crises management: use case coronavirus
This is an incremental application of existing chatbot technology to a specific domain (crisis management for COVID-19).
The paper tackles the problem of providing timely and accurate information during crises by developing an ontology-based chatbot for COVID-19, resulting in a system with seven components designed to assist citizens 24/7.
Today is the era of intelligence in machines. With the advances in Artificial Intelligence, machines have started to impersonate different human traits, a chatbot is the next big thing in the domain of conversational services. A chatbot is a virtual person who is capable to carry out a natural conversation with people. They can include skills that enable them to converse with the humans in audio, visual, or textual formats. Artificial intelligence conversational entities, also called chatbots, conversational agents, or dialogue system, are an excellent example of such machines. Obtaining the right information at the right time and place is the key to effective disaster management. The term "disaster management" encompasses both natural and human-caused disasters. To assist citizens, our project is to create a COVID Assistant to provide the need of up to date information to be available 24 hours. With the growth in the World Wide Web, it is quite intelligible that users are interested in the swift and relatedly correct information for their hunt. A chatbot can be seen as a question-and-answer system in which experts provide knowledge to solicit users. This master thesis is dedicated to discuss COVID Assistant chatbot and explain each component in detail. The design of the proposed chatbot is introduced by its seven components: Ontology, Web Scraping module, DB, State Machine, keyword Extractor, Trained chatbot, and User Interface.