Chatbots as conversational healthcare services
This work addresses the problem of designing effective and trustworthy conversational healthcare services for patients and providers, but it appears to be an incremental analysis rather than a novel solution.
The paper examines how emerging healthcare chatbots address design aspects relevant to service provision, focusing on Human-AI interaction and transparency in AI automation and decision-making.
Chatbots are emerging as a promising platform for accessing and delivering healthcare services. The evidence is in the growing number of publicly available chatbots aiming at taking an active role in the provision of prevention, diagnosis, and treatment services. This article takes a closer look at how these emerging chatbots address design aspects relevant to healthcare service provision, emphasizing the Human-AI interaction aspects and the transparency in AI automation and decision making.