Assessing the usability of the mobile application game Call of Duty
This addresses usability issues for mobile game users, but it is incremental as it applies existing usability concepts to a specific high-profile game.
The study assessed the usability of the mobile game Call of Duty, which had 100 million downloads in one week and generated over $8 million in revenue, to enhance user satisfaction and maintain competitiveness in the market.
The technological advances in the smartphone application market has expanded at great lengths in recent years (Kaya, Ozturk & Gumussoy 2019). One of the main smartphone applications that often sees record breaking downloads are gaming apps. The gaming application that recently received the most downloads of all time, 100 million in one week, was the mobile game Call of Duty (CoD). With the game generating revenues of over $8 million across app stores, it is important that the users are satisfied with the game and its experience (Cuthbertson, 2019). Unlike other applications, gamers are drawn to gaming applications for their experience more than their functionality. Ensuring that the game is performing with efficiency and of a high level of satisfaction, is key in enhancing the users experience and remaining popular in such a competitive market (Barnett, Harvey and Gatzidis 2018). There are significant advances of mobile applications such as portability and accessibility but the change in architecture has meant that some aspects of design and usability have had to be constrained. Therefore, mobile games need to be more user focused (Nayebi, Desharnais and Abran 2012).