Designing a Socio-Technical Business Process for Analyzing Information Quality Requirements: Experience Report
This work is significant for organizations seeking to improve the reliability and success of their business processes by integrating social and organizational aspects of information quality, rather than treating it solely as a technical concern. It is an incremental contribution to business process modeling.
This paper addresses the problem of information quality (IQ) vulnerabilities in business processes (BPs) by developing a Socio-Technical Business Process (STBP) called WFA-net. The WFA-net is designed to capture IQ requirements within their social and organizational context, moving beyond purely technical considerations.
Although many BPs involve critical activities that demand high-quality information for their successful enactment, most available BP approaches focus mainly on control-flow, and either ignore the Information Quality (IQ) perspective or consider it as a mere technical issue, instead of a social and organizational one. This leaves a BP subject to different types of social and organizational IQ vulnerabilities that may negatively impact, or even abort the BP enactment. To tackle this problem, a Socio-Technical BP (STBP), namely a Workflow-net with Actors (WFA-net) has been developed. WFA-net allows for capturing IQ requirements in their social and organizational context. This paper reports on the experience gained, findings and lessons learned while developing the WFA-net.