A Survey of Hybrid Human-Artificial Intelligence for Social Computing
This is an incremental survey that proposes a framework for improving social computing by combining human and AI intelligence, targeting researchers and practitioners in social computing and AI.
The paper addresses the limitations of conventional AI in handling complex social computing problems by proposing a hybrid human-artificial intelligence (H-AI) framework, which integrates human and AI capabilities to enhance problem-solving in social contexts.
Along with the development of modern computing technology and social sciences, both theoretical research and practical applications of social computing have been continuously extended. In particular with the boom of artificial intelligence (AI), social computing is significantly influenced by AI. However, the conventional technologies of AI have drawbacks in dealing with more complicated and dynamic problems. Such deficiency can be rectified by hybrid human-artificial intelligence (H-AI) which integrates both human intelligence and AI into one unity, forming a new enhanced intelligence. H-AI in dealing with social problems shows the advantages that AI can not surpass. This paper firstly introduces the concept of H-AI. AI is the intelligence in the transition stage of H-AI, so the latest research progresses of AI in social computing are reviewed. Secondly, it summarizes typical challenges faced by AI in social computing, and makes it possible to introduce H-AI to solve these challenges. Finally, the paper proposes a holistic framework of social computing combining with H-AI, which consists of four layers: object layer, base layer, analysis layer, and application layer. It represents H-AI has significant advantages over AI in solving social problems.