Neural Path Hunter: Reducing Hallucination in Dialogue Systems via Path Grounding
This addresses the issue of factually incorrect statements in dialogue systems for users, but it is incremental as it builds on existing generate-then-refine strategies.
The paper tackles the problem of hallucination in dialogue systems by proposing Neural Path Hunter, a method that refines generated responses using knowledge graphs, resulting in a 20.35% relative improvement in faithfulness.
Dialogue systems powered by large pre-trained language models (LM) exhibit an innate ability to deliver fluent and natural-looking responses. Despite their impressive generation performance, these models can often generate factually incorrect statements impeding their widespread adoption. In this paper, we focus on the task of improving the faithfulness -- and thus reduce hallucination -- of Neural Dialogue Systems to known facts supplied by a Knowledge Graph (KG). We propose Neural Path Hunter which follows a generate-then-refine strategy whereby a generated response is amended using the k-hop subgraph of a KG. Neural Path Hunter leverages a separate token-level fact critic to identify plausible sources of hallucination followed by a refinement stage consisting of a chain of two neural LM's that retrieves correct entities by crafting a query signal that is propagated over the k-hop subgraph. Our proposed model can easily be applied to any dialogue generated responses without retraining the model. We empirically validate our proposed approach on the OpenDialKG dataset against a suite of metrics and report a relative improvement of faithfulness over dialogue responses by 20.35% based on FeQA (Durmus et al., 2020).