Graph-based Joint Pandemic Concern and Relation Extraction on Twitter
This work addresses crisis management for authorities by extracting concerns from social media, but it is incremental as it builds on existing graph and sequence models.
The authors tackled the problem of detecting public concerns and relations from Twitter during pandemics when labeled data is scarce, and their proposed model outperformed state-of-the-art methods on real-world datasets.
Public concern detection provides potential guidance to the authorities for crisis management before or during a pandemic outbreak. Detecting people's concerns and attention from online social media platforms has been widely acknowledged as an effective approach to relieve public panic and prevent a social crisis. However, detecting concerns in time from massive information in social media turns out to be a big challenge, especially when sufficient manually labeled data is in the absence of public health emergencies, e.g., COVID-19. In this paper, we propose a novel end-to-end deep learning model to identify people's concerns and the corresponding relations based on Graph Convolutional Network and Bi-directional Long Short Term Memory integrated with Concern Graph. Except for the sequential features from BERT embeddings, the regional features of tweets can be extracted by the Concern Graph module, which not only benefits the concern detection but also enables our model to be high noise-tolerant. Thus, our model can address the issue of insufficient manually labeled data. We conduct extensive experiments to evaluate the proposed model by using both manually labeled tweets and automatically labeled tweets. The experimental results show that our model can outperform the state-of-art models on real-world datasets.