Opportunities and challenges of Blockchain-Oriented systems in the tourism industry
It addresses potential improvements in tourism management through blockchain, but appears incremental as it focuses on reviewing existing research and projects.
The paper investigates the use of blockchain technology by Destination Management Organizations in the tourism industry to manage and monitor destinations, aiming to verify benefits for stakeholders throughout the destination life cycle.
The tourism industry is increasingly influenced by the evolution of information and communication technologies (ICT), which are revolutionizing the way people travel. In this work we want to nvestigate the use of innovative IT technologies by DMOs (Destination Management Organizations), focusing on blockchain technology, both from the point of view of research in the field, and in the study of the most relevant software projects. In particular, we intend to verify the benefits offered by these IT tools in the management and monitoring of a destination, without forgetting the implications for the other stakeholders involved. These technologies, in fact, can offer a wide range of services that can be useful throughout the life cycle of the destination.