Automatic Resource Allocation in Business Processes: A Systematic Literature Survey
This is an incremental survey that organizes existing research for practitioners and researchers in business process management.
This systematic literature survey tackles the problem of automatic resource allocation in business processes by categorizing existing approaches based on goals, capabilities, models, data, algorithms, and maturity, finding that rule-based methods are dominant while heuristics and learning approaches are also relevant.
For delivering products or services to their clients, organizations execute manifold business processes. During such execution, upcoming process tasks need to be allocated to internal resources. Resource allocation is a complex decision-making problem with high impact on the effectiveness and efficiency of processes. A wide range of approaches was developed to support research allocation automatically. This systematic literature survey provides an overview of approaches and categorizes them regarding their resource allocation goals and capabilities, their use of models and data, their algorithmic solutions, and their maturity. Rule-based approaches were identified as dominant, but heuristics and learning approaches also play a relevant role.