User, Robot, Deployer: A New Model for Measuring Trust in HRI
This addresses trust measurement for HRI researchers and practitioners, but it appears incremental as it extends existing dyadic models.
The paper tackles the problem of measuring trust in human-robot interaction by proposing a new triad model (User, Robot, Deployer) that accounts for the user's relationship with the deployer, offering novel predictions for more complete trust measurement.
There is an increasing interest in considering, implementing, and measuring trust in human-robot interaction (HRI). Typically, this centres on influencing user trust within the framing of HRI as a dyadic interaction between robot and user. We propose this misses a key complexity: a robot's trustworthiness may also be contingent on the user's relationship with, and opinion of, the individual or organisation deploying the robot. Our new HRI triad model (User, Robot, Deployer), offers novel predictions for considering and measuring trust more completely.