Does human-robot trust need reciprocity?
This addresses the problem of enhancing trust and collaboration in human-robot interaction, potentially improving teamwork and acceptance, but it is incremental as it builds on existing human trust research.
The paper argues that reciprocity is crucial for mutual trust and collaboration in human-robot interaction, challenging the unidirectional focus on robot reliability by proposing a bidirectional and dynamic view.
Trust is one of the hallmarks of human-human and human-robot interaction. Extensive evidence has shown that trust among humans requires reciprocity. Conversely, research in human-robot interaction (HRI) has mostly relied on a unidirectional view of trust that focuses on robots' reliability and performance. The current paper argues that reciprocity may also play a key role in the emergence of mutual trust and successful collaboration between humans and robots. We will gather and discuss works that reveal a reciprocal dimension in human-robot trust, paving the way to a bidirectional and dynamic view of trust in HRI.