A feast for trolls -- Engagement analysis of counternarratives against online toxicity
This addresses online hate for social media users and platforms, but it is incremental as it builds on existing detection and response methods.
The study analyzed engagement with counternarratives to combat online toxicity, observing over 15 million toxic messages and over 1,000 users responding with various interventions, leading to new insights on self-regulatory hate mitigation.
This report provides an engagement analysis of counternarratives against online toxicity. Between February 2020 and July 2021, we observed over 15 million toxic messages on social media identified by our fine-grained, multilingual detection AI. Over 1,000 dashboard users responded to toxic messages with combinations of visual memes, text, or AI-generated text, or they reported content. This leads to new, real-life insights on self-regulatory approaches for the mitigation of online hate.