A Systematic Literature Review on Persuasive Technology at the Workplace
This review synthesizes research on persuasive technology for workplace applications, offering insights for employers and designers, but it is incremental as it organizes existing studies without introducing new methods or data.
The paper conducted a systematic literature review on persuasive technology in the workplace, examining how digital design influences employee decisions and categorizing studies into technology design, user-centered research, and gamification, with findings showing that interactivity provides meaningful feedback to align behavior with employer agendas.
Employees face decisions every day - in the absence of supervision. The outcome of these decisions can be influenced by digital workplace design through the power of persuasive technology. This paper provides a structured literature review based on recent research on persuasive technology in the workplace. It examines the design and use of persuasive systems from a variety of disciplinary perspectives and theories. The reviewed studies were categorized into the research streams of technology design, user-centered research, and gamification. The purpose of the studies is categorized using a modified definition of the persuasive systems design model. A number of experimental studies show that alignment of the employee's behavior with the employer's agenda can be achieved. A robust finding is the key role of interactivity in granting employees a subjective experience of rapid and meaningful feedback when using the interface.