Explaining Cognitive Computing Through the Information Systems Lens
This work aims to clarify COC for IS researchers to enable more cohesive and impactful research in this emerging area, though it is incremental as it builds on existing literature without introducing new methods or data.
The paper addresses the lack of a scientific classification for Cognitive Computing (COC) in Information Systems (IS) research, proposing a phenomenological approach to identify COC as a phenomenon and guide future IS contributions.
Cognitive computing (COC) aims to embed human cognition into computerized models. However, there is no scientific classification that delineates the nature of Cognitive Computing. Unlike the medical and computer science fields, Information Systems (IS) has conducted very little research on COC. Although the potential to make important research contributions in this area is great, we argue that the lack of a cohesive interpretation of what constitutes COC has led to inferior COC research in IS. Therefore, we need first to clearly identify COC as a phenomenon to be able to identify and guide prospective research areas in IS. In this research, a phenomenological approach is adopted using thematic analysis to the published literature in COC research. Then, we discuss how IS may contribute to the development of design science artifacts under the COC umbrella. In addition, the paper raises important questions for future research by highlighting how IS researchers could make meaningful contributions to this emerging topic.