Conversational Information Seeking
It synthesizes existing research for researchers and practitioners in information retrieval and human-computer interaction, but is incremental as it reviews past work rather than presenting new findings.
This monograph provides a comprehensive overview of conversational information seeking (CIS), covering its definitions, applications, interactions, and evaluation, while highlighting current challenges and future directions in the field.
Conversational information seeking (CIS) is concerned with a sequence of interactions between one or more users and an information system. Interactions in CIS are primarily based on natural language dialogue, while they may include other types of interactions, such as click, touch, and body gestures. This monograph provides a thorough overview of CIS definitions, applications, interactions, interfaces, design, implementation, and evaluation. This monograph views CIS applications as including conversational search, conversational question answering, and conversational recommendation. Our aim is to provide an overview of past research related to CIS, introduce the current state-of-the-art in CIS, highlight the challenges still being faced in the community. and suggest future directions.