AI-Augmented Business Process Management Systems: A Research Manifesto
This is an incremental proposal for improving business process management systems with AI, targeting organizations seeking enhanced process automation.
The paper tackles the challenge of making business processes more adaptable and proactive by proposing AI-Augmented Business Process Management Systems (ABPMSs), presenting a vision and outlining research challenges to realize this concept.
AI-Augmented Business Process Management Systems (ABPMSs) are an emerging class of process-aware information systems, empowered by trustworthy AI technology. An ABPMS enhances the execution of business processes with the aim of making these processes more adaptable, proactive, explainable, and context-sensitive. This manifesto presents a vision for ABPMSs and discusses research challenges that need to be surmounted to realize this vision. To this end, we define the concept of ABPMS, we outline the lifecycle of processes within an ABPMS, we discuss core characteristics of an ABPMS, and we derive a set of challenges to realize systems with these characteristics.