Learning Discriminative Representations and Decision Boundaries for Open Intent Detection
This addresses the challenge of identifying unseen intents in NLP systems, which is incremental as it builds on prior methods to enhance representation and boundary learning.
The paper tackles the problem of open intent detection in natural language understanding by proposing a framework that learns distance-aware representations and adaptive decision boundaries, achieving substantial improvements over state-of-the-art methods on three benchmark datasets.
Open intent detection is a significant problem in natural language understanding, which aims to identify the unseen open intent while ensuring known intent identification performance. However, current methods face two major challenges. Firstly, they struggle to learn friendly representations to detect the open intent with prior knowledge of only known intents. Secondly, there is a lack of an effective approach to obtaining specific and compact decision boundaries for known intents. To address these issues, this paper presents an original framework called DA-ADB, which successively learns distance-aware intent representations and adaptive decision boundaries for open intent detection. Specifically, we first leverage distance information to enhance the distinguishing capability of the intent representations. Then, we design a novel loss function to obtain appropriate decision boundaries by balancing both empirical and open space risks. Extensive experiments demonstrate the effectiveness of the proposed distance-aware and boundary learning strategies. Compared to state-of-the-art methods, our framework achieves substantial improvements on three benchmark datasets. Furthermore, it yields robust performance with varying proportions of labeled data and known categories.