Algorithmic support of a personal virtual assistant for automating the processing of client requests
This addresses efficiency for businesses handling customer interactions, but it appears incremental as it builds on existing virtual assistant and transcription technologies.
The paper tackled automating client request processing in business systems using a personal virtual assistant, resulting in reduced errors and processing time, though no concrete numbers were provided.
This article describes creating algorithmic support for the functioning of a personal virtual assistant, which allows automating the processing of customer requests. The study aims to reduce errors and processing time for a client request in business systems - text chats or voice channels using a text transcription system. The results of the development of algorithmic support and an assessment of the quality of work on synthetic data presented.