TANet: Thread-Aware Pretraining for Abstractive Conversational Summarization
This work addresses the problem of summarizing conversations for applications like meetings and customer service, but it is incremental as it builds on existing pre-trained language models with novel structural enhancements.
The authors tackled abstractive conversational summarization by building a large-scale pretraining dataset (RCS) and introducing TANet, a thread-aware Transformer model that incorporates structural dependencies, achieving new state-of-the-art results on four real conversation datasets.
Although pre-trained language models (PLMs) have achieved great success and become a milestone in NLP, abstractive conversational summarization remains a challenging but less studied task. The difficulty lies in two aspects. One is the lack of large-scale conversational summary data. Another is that applying the existing pre-trained models to this task is tricky because of the structural dependence within the conversation and its informal expression, etc. In this work, we first build a large-scale (11M) pretraining dataset called RCS, based on the multi-person discussions in the Reddit community. We then present TANet, a thread-aware Transformer-based network. Unlike the existing pre-trained models that treat a conversation as a sequence of sentences, we argue that the inherent contextual dependency among the utterances plays an essential role in understanding the entire conversation and thus propose two new techniques to incorporate the structural information into our model. The first is thread-aware attention which is computed by taking into account the contextual dependency within utterances. Second, we apply thread prediction loss to predict the relations between utterances. We evaluate our model on four datasets of real conversations, covering types of meeting transcripts, customer-service records, and forum threads. Experimental results demonstrate that TANET achieves a new state-of-the-art in terms of both automatic evaluation and human judgment.