Let's Go to the Alien Zoo: Introducing an Experimental Framework to Study Usability of Counterfactual Explanations for Machine Learning
This work addresses the problem of ensuring usability of CFEs for novice users in machine learning, though it is incremental as it provides a tool for validation rather than a new explanation method.
The paper tackles the lack of human-level validation for counterfactual explanations (CFEs) in explainable AI by introducing the Alien Zoo, an experimental framework to evaluate their usability, showing that users benefit from CFEs in both objective performance and subjective usability compared to no explanation.
To foster usefulness and accountability of machine learning (ML), it is essential to explain a model's decisions in addition to evaluating its performance. Accordingly, the field of explainable artificial intelligence (XAI) has resurfaced as a topic of active research, offering approaches to address the "how" and "why" of automated decision-making. Within this domain, counterfactual explanations (CFEs) have gained considerable traction as a psychologically grounded approach to generate post-hoc explanations. To do so, CFEs highlight what changes to a model's input would have changed its prediction in a particular way. However, despite the introduction of numerous CFE approaches, their usability has yet to be thoroughly validated at the human level. Thus, to advance the field of XAI, we introduce the Alien Zoo, an engaging, web-based and game-inspired experimental framework. The Alien Zoo provides the means to evaluate usability of CFEs for gaining new knowledge from an automated system, targeting novice users in a domain-general context. As a proof of concept, we demonstrate the practical efficacy and feasibility of this approach in a user study. Our results suggest that users benefit from receiving CFEs compared to no explanation, both in terms of objective performance in the proposed iterative learning task, and subjective usability. With this work, we aim to equip research groups and practitioners with the means to easily run controlled and well-powered user studies to complement their otherwise often more technology-oriented work. Thus, in the interest of reproducible research, we provide the entire code, together with the underlying models and user data.