Keep Your Friends Close and Your Counterfactuals Closer: Improved Learning From Closest Rather Than Plausible Counterfactual Explanations in an Abstract Setting
This work highlights a divergence between computational and psychological plausibility in explainable AI, emphasizing the need to incorporate human factors in design, though it is incremental as it builds on existing CFE research.
The study investigated whether computationally plausible counterfactual explanations (CFEs) improve user learning compared to closest CFEs in an abstract scenario, finding that novice users actually learned less from plausible CFEs, with no difference in subjective experience.
Counterfactual explanations (CFEs) highlight what changes to a model's input would have changed its prediction in a particular way. CFEs have gained considerable traction as a psychologically grounded solution for explainable artificial intelligence (XAI). Recent innovations introduce the notion of computational plausibility for automatically generated CFEs, enhancing their robustness by exclusively creating plausible explanations. However, practical benefits of such a constraint on user experience and behavior is yet unclear. In this study, we evaluate objective and subjective usability of computationally plausible CFEs in an iterative learning design targeting novice users. We rely on a novel, game-like experimental design, revolving around an abstract scenario. Our results show that novice users actually benefit less from receiving computationally plausible rather than closest CFEs that produce minimal changes leading to the desired outcome. Responses in a post-game survey reveal no differences in terms of subjective user experience between both groups. Following the view of psychological plausibility as comparative similarity, this may be explained by the fact that users in the closest condition experience their CFEs as more psychologically plausible than the computationally plausible counterpart. In sum, our work highlights a little-considered divergence of definitions of computational plausibility and psychological plausibility, critically confirming the need to incorporate human behavior, preferences and mental models already at the design stages of XAI approaches. In the interest of reproducible research, all source code, acquired user data, and evaluation scripts of the current study are available: https://github.com/ukuhl/PlausibleAlienZoo