Process Knowledge-Infused AI: Towards User-level Explainability, Interpretability, and Safety
This addresses the need for explainable and safe AI in critical domains like healthcare and food recommendation, though it appears incremental by building on existing explainability concepts.
The paper tackles the problem of AI adoption in high-value, sensitive applications by proposing the integration of Process Knowledge to ensure adherence to expert guidelines and provide user-understandable explanations, aiming to build trust and confidence in AI systems.
AI systems have been widely adopted across various domains in the real world. However, in high-value, sensitive, or safety-critical applications such as self-management for personalized health or food recommendation with a specific purpose (e.g., allergy-aware recipe recommendations), their adoption is unlikely. Firstly, the AI system needs to follow guidelines or well-defined processes set by experts; the data alone will not be adequate. For example, to diagnose the severity of depression, mental healthcare providers use Patient Health Questionnaire (PHQ-9). So if an AI system were to be used for diagnosis, the medical guideline implied by the PHQ-9 needs to be used. Likewise, a nutritionist's knowledge and steps would need to be used for an AI system that guides a diabetic patient in developing a food plan. Second, the BlackBox nature typical of many current AI systems will not work; the user of an AI system will need to be able to give user-understandable explanations, explanations constructed using concepts that humans can understand and are familiar with. This is the key to eliciting confidence and trust in the AI system. For such applications, in addition to data and domain knowledge, the AI systems need to have access to and use the Process Knowledge, an ordered set of steps that the AI system needs to use or adhere to.