Multidimensional Service Quality Scoring System
This is an incremental method for researchers analyzing service quality in platforms like Airbnb.
The paper introduces the Multidimensional Service Quality Scoring System (MSQs), a review-based method for quantifying host service quality, and explains its technical details using a case study on Airbnb listings.
This supplementary paper aims to introduce the Multidimensional Service Quality Scoring System (MSQs), a review-based method for quantifying host service quality mentioned and employed in the paper Exit and transition: Exploring the survival status of Airbnb listings in a time of professionalization. MSQs is not an end-to-end implementation and is essentially composed of three pipelines, namely Data Collection and Preprocessing, Objects Recognition and Grouping, and Aspect-based Service Scoring. Using the study mentioned above as a case, the technical details of MSQs are explained in this article.